Please contact our Customer Service Department for all other sales related inquires.
Please contact our Warranty Returns Department inquires about your RMA.
Hours: 9AM-5PM Monday-Friday Pacific Time
Please contact the product manufacturer for specific product related inquires.
Warranty Returns FAQ
Does Geekdeal require an RMA number for warranty returns?
Does Geekdeal require an RMA number for warranty returns?
How can I get a RMA number?
How long is my RMA number valid?
How long does it take to process a warranty return?
Do I have to pay shipping costs to return my product?
Can I return software that has been opened?
What restocking fees will be applied to my warranty return?
Are cross-ship replacements available with a warranty return?
What is your return shipping address?
How can I make deposits or payments for my warranty return?
How can I check the status of my warranty return?
I no longer have the product packaging/missing accessories. Can I still get a warranty return?
The product I received has defective/missing accessories. How can I get a replacement?
Why haven't I received any email from Geekdeal after requesting a RMA number?
Payment must be received within 10 days of close of auction. Product availability is not guaranteed after 10 days. If you, for some reason, can not pay within 10 days, please notify us of your situation. If after 10 days we have not received payment without notification, we will file for a non-paying buyer notification, and we will resell the item. We reserve the right to void the auction in the case of late bid withdrawals.
If the item you have ordered is defective, contact us within the 30-day warranty period and we will replace the defective item for you, unless the manufactures direct warranty supersedes our 30 day warranty. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method or a company check.
Specific terms are:
What shipping services does Geekdeal.com use and how do I contact them?
We use USPS, UPS, and FedEx.
Does Geekdeal.com ship internationally?
Yes, we do ship internationally.
Does Geekdeal.com ship to APO and or FPO?
Yes we deliver to APO & FPO addresses but do so only via US Postal Service. Please be aware that USPS packages to APO & FPO addresses may take anywhere from a week to four weeks to arrive depending on the country of destination. Please also be aware that we must adhere to specific package size and weight restrictions when shipping to APO & FPO addresses.
When will my order ship?
All shipments are subject to stock availability. Most orders will be shipped the same day if placed before 12:00 EST. International and orders shipped to APO/FPO and U.S. territories may take an additional 1-3 days to process and ship.
What should I do if merchandise arrives damaged?
If you can see that the package is damaged before receiving it then immediately tell the driver you do not want to receive this package and show them the damage or if they left it you have a couple of days of grace period to file a damage claim with the carrier. If the package looks suspicious or appears to have been tampered with you can tell the driver to wait while you inspect the contents. Be sure to call us at 866-400-4335 to give us the claim number as soon as you can.
I tried tracking my package using the tracking number you emailed to me, but the shipping courier doesn’t have any information about the package?
First, check that the tracking number was typed in correctly. Occasionally, the shipping courier might not immediately scan the package. Please allow a day or two for the order to show-up on the courier’s tracking system. If the tracking number still does not provide any shipping information after three days, please contact us.
I refused a shipment or it was unable to be delivered and it went back to Geekdeal.com. What will happen now?
If the shipment was refused due to shipping damage we’ll reship the merchandise once it has arrived. If the shipment was refused because the customer no longer wants the product it will be refunded as specified in the terms of sale minus shipping costs and the 5% restocking fee. If the shipment was unable to be delivered due to customer inputting a invalid address we will contact the customer to authorize another shipping charge and then reship the merchandise. If Geekdeal.com inputted the wrong address to the carrier then the package will be reshipped at the expense of Geekdeal.com. (Note to International Customers - Often when an item is refused, we'll be charged your countries duties and taxes when the package is returned to us. Any such fees will be charged to the customer. These cost can often exceed the value of the item purchased, so be sure to check with your countries customs authority before refusing a shipment).
I think an item is missing from my order. What should I do?
Check the number of tracking numbers for your order. Make sure all the packages have arrived. If so and you still have missing parts then please check the packing material carefully as small parts are easily lost in package material. Finally, if you are still missing parts then please call us right away at 866-400-4335 and we will conduct a review of your order with the warehouse.
All sales are final unless they are found to be damaged or defective. All items come with Geekdeal's 30-day warranty unless advertised differently. After 30 days, the balance of the warranty is carried direct with the manufacturer. In certain circumstances, a manufacturer may require a products warranty to only be processed direct with the manufacturer. If the item you have ordered is defective, contact us within the 30-day warranty period and we will replace the defective item for you, unless the manufactures direct warranty supersedes our 30 day warranty.
A Return Merchandise Authorization (RMA) number is required for all product returns. Please contact us at firstname.lastname@example.org to obtain return authorization and we will issue you an RMA number. Return shipments without authorization will refused receipt or shipped back to you at your expense.
Products not eligible for return:
Items that are purchased as part of a combo or bundle maybe returned separately. For example, a GPS bundled with a case and dash mount may be returned without the case and mount. If the entire combo or bundle is not returned when seeking a refund, the refund will be discounted based on the cost of the items not returned.
Returning products that are no longer available or in limited supply. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method or a company check.
Specific terms are:
Please read this document carefully.
RMA numbers are valid for 14 days from the date of issue for domestic customers and 21 days for international customers.
Step 1: Product Condition
Please take a moment to thoroughly inspect your product to ensure that:
To expedetite the processing of your return, please:
Step 2: Product Packaging
Step 3: Shipping
When shipping your return:
Address returns to:
As per our Return Policies, the buyer is responsible for return shipping costs.
Processing Your Return
Returns will be processed as they are received. The time required to process your return may vary. In general, we will process your return within 2-5 business days of receipt.
When we process your return, we will inspect and test the product. Please include a detailed description of the problem to help us duplicate it during testing and determine if the product is defective. Compatibility or configuration issues do not constitute a defective product.
If testing shows your product is defective, we will ship your replacement product to you free of charge. All replacement products will be the same as the original brand, model, and condition. If the issue with your product can be resolved by our technicians, we will ship your tested and functional product back to you free of charge. If your product is not defective, you will be responsible for the shipping cost of shipping your product back to you.
We cannot guarantee your product will be replaced. Replacement stock for your product may be limited in supply. If replacement stock is not available, we will issue a refund for the purchase price of your product (shipping costs, duties, and taxes are not refundable). If you need a guaranteed replacement of your product, please setup an RMA with the product manufacturer. All products are covered by manufacturer's warranty.
If the product you received is not the correct product on your order, we will exchange it for the correct product at no cost to you. A UPS electronic return label will be issued with your RMA. Once we have received your return shipment, we will ship the correct product to you via your selected shipping method. Restocking fees may apply if the returned product has been opened or altered.
Unless otherwise instructed, we will ship your replacement to the original shipping address on your order. It is your responsibility to inform us of any changes to your address prior to receiving your return. Please make sure that we receive and confirm your change of address before shipping your return.
Domestic return shipments may be shipped via UPS ground service, USPS Priority mail, or USPS First class mail depending on the size and weight of the product. International return shipments may be shipped via USPS International Priority mail or USPS International First Class mail. International shipments of replaced product(s) will be classed as "Returned Goods".
We will email tracking information for your return shipment when your RMA is closed.
We will process your refund within 24 hours of closing your RMA. Refunds will be issued only by original method of payment. Your payment provider may require additional processing time to make your refund available. All refunds are for the original purchase price of the product, and do not include shipping costs. All non-defective returns are subject to a 15% restocking fee. Additional restocking fees may be applied to products returned in less than original condition. Non-defective returns that included FREE SHIPPING in the original purchase have an embedded shipping cost that is non-refundable.
If you have any questions, send an email to email@example.com. Please make sure to include your RMA number.